Profile: Lorie Reimer, Steinbach Credit Union
Lorie Reimer
Member Services Manager, Steinbach Credit Union
Career:
Start in the credit union system: 1990
In high school, Lorie was interested in work that involved marketing and business development in some way. She worked in the hospitality industry during high school until a few months after graduation.
Lorie began her career in the credit union system as a Teller at Steinbach Credit Union, bringing her customer service skills with her. She held this position for about a year before moving to the Member Services department. As a Member Services Representative (MSR), she enjoyed building relationships with members and staff.
Over the course of her career, Lorie moved into the role of Supervisor and then Manager of the Member Services team. Lorie has been in her current role for 17 years. During those years, she had two maternity leaves. After each, she was happy to be able to return to the role she’s been passionate about all this time.
A typical day:
On a typical day, Lorie is available to her team to support them in their roles and answer questions. She provides encouragement and advice to help her team navigate the different needs and situations of members throughout the day. Lorie plans for new hires that are needed, supports the development of training new team members receive, and works alongside many peer managers to help roll out new initiatives to help staff and members be successful as they do their day-to-day banking.
Lorie values the opportunity to interact with members when they visit the branch. She says they often share their thoughts, ideas and experiences, and there is always something to be learned through these important conversations.
Continuous learning and development:
Lorie believes in the importance of being open to learning new things. Sometimes it's learning a new process or procedure, or taking courses offered through the workplace to enhance your ability to do your job. She finds it rewarding to step outside the box and take advantage of additional training.
Keys to success:
Lorie says working with supportive peer leaders and managers has been a big contributing factor to her success. She appreciates those who take an additional moment to recognize accomplishments or share something new they learned. Lorie believes in bringing your positive attitude and passion for your job to work each and every day!
Recommended reading (or other resources) for young leaders:
Leaders Eat Last by Simon Sinek
Leadership 101 by John C. Maxwell
Guiding principles:
Lorie’s guiding principles are:
Positivity - Stay positive in what you do, the tough stuff will work itself out.
Trust - One simple word, yet the most important when building your team and working together for the greater good.
Care - Show your peers and teams you care about them. They will always do more for you and your workplace when someone cares about them.