WorkLife: Faking Your Emotions at Work
Podcast by Adam Grant
Description:
You manage your own emotions at work—and your coworkers’ and customers’ emotions too. How do you do that without burning out? To find out how to get into character, deliver a great performance, and avoid exhaustion, Adam talks with actor John Lithgow and takes you inside the call center at Zappos and the hospitality philosophy of an acclaimed restauranteur.