Profile: Tyronne Wall, Rosenort Credit Union
Tyronne Wall
Regional Branch Manager – Executive Team, Rosenort Credit Union
Career:
Start in the credit union system: 2007
In high school, Tyronne dreamed of attending post-secondary education to pursue a career as a doctor. However, his ambitions ultimately steered him toward a different path—one that blossomed into a successful career in the credit union system.
Starting as a casual Member Service Representative (MSR) at Heartland Credit Union, his role soon transitioned into a permanent position. His eagerness to grow saw him taking on responsibilities as an MSR Trainer and ATM Administrator.
In 2008, Tyronne embraced the opportunity to join a career development program, where he gained hands-on experience across a variety of roles, including Call Centre Representative, Receptionist, Loans Administrator, Financial Service Representative and Personal Account Manager.
This diverse exposure prepared him for his next step in 2010, when he became a Commercial Account Manager—a role he held for six years before advancing to Branch Manager at Rosenort Credit Union.
By 2024, Tyronne reached a significant milestone in his career, being promoted to Regional Branch Manager and joining the executive team of Rosenort Credit Union.
A typical day:
Tyronne's typical workday revolves around guiding and supporting his staff. He is accessible to his team, helping them reach their goals and fostering their professional growth. Alongside his dedication to staff development, he prioritizes serving members, making himself available at the branch to meet with them personally and address their needs.
Continuous learning and improvement:
To foster continuous learning and growth, Tyronne draws inspiration from a friend's advice: “We are only growing when we are doing the things that make us uncomfortable.” By intentionally stepping into discomfort—whether it’s enrolling in a challenging course or delivering a speech—Tyronne discovers opportunities to gain new knowledge and develop valuable skills.
Keys to success:
Tyronne believes the biggest contributing factor to his success is “CARE”. He has made it his personal mission to care for the credit union he works for, the members they serve, and his fellow employees.
Recommended reading (or other resources) for young leaders:
Tyronne emphasizes that the two most valuable resources for young leaders are their membership and fellow leaders within the credit union. Engaging in conversations and actively listening to your membership, he notes, can provide invaluable insights into how to better meet their needs. Similarly, building meaningful connections with other leaders within your organization allows you to learn from their experiences and adopt proven strategies that can enhance your own leadership skills.
Guiding principles:
The following principles guide Tyronne:
Excellence: In everything he does, he is committed to doing it to the best of his ability.
Care: To make sure his actions are those that look after the wellbeing of others.
Determination: To never give up and see things through to the end.