Profile: Lisa Memryk, Sunrise Credit Union

Lisa Memryk

Loan Clerk, Sunrise Credit Union

Career:

Start in the credit union system: 2015

In high school, Lisa wanted to become a counsellor so she could help and support people, but life had other plans. Working in customer service, Lisa found she was still able to help people, just in different aspects of their lives.

Lisa worked in the retail industry for almost ten years before moving on to the financial industry. Customer service played a significant role in her life and is what brought her into the credit union system. She started her credit union career at Strathclair Credit Union in March of 2015 as an MSR and has been working as a Loans Clerk for Sunrise Credit Union for nearly four years.

A typical day:

Lisa says her day always starts with prioritizing her tasks, and she is an advocate for making lists for everything. There are many moving parts in her role, so she finds writing out her plan for the day ensures she allots enough time to get things done. Of course, other tasks pop up and she must adjust her day accordingly. Lisa says she enjoys how no day is the same and she can always count on learning something new. Some of the main things she does daily are preparing documents, auditing, and disbursing loans.

Continuous learning and improvement:

Lisa says, “do not be afraid to make mistakes, because they can turn out to be some of your best learning opportunities”. She is a firm believer in embracing change. It can be daunting, but change is good. She likes to learn from others, including colleagues in the same role and others throughout the whole organization. Lisa says the more she learns and develops herself, the more she’s able to help others do the same.

Keys to success:

Lisa says her keys to success are:

  • Surrounding herself with great people.

  • Support from friends and family and their belief in her when she didn’t always believe in herself.

  • Having managers who encouraged, pushed and guided her.

  • Reminding herself that it is ok to not know the answer to the problem, but to have the drive to find the solution.

  • Staying true to herself and always being unapologetically herself.

Recommended reading for young leaders:

Lisa recommends 101 Essays That Will Change the Way You Think by Brianna West.

Guiding principles:

Lisa’s guiding principles are:

  • Accountability – taking what you did and owning it, good or bad.

  • Change is good – we often fear the unknown, but we can’t learn and grow without it.

  • You get what you give.

CUYLMProfile