Profile: Diane Welby, Me-Dian Credit Union

Diane Welby

Senior Lending Advisor, Me-Dian Credit Union

Career:

Start in credit union system: 1984

Diane started her financial services career at Me-Dian Credit Union in 1984. She climbed steadily in rank and influence, from humble beginnings as a part-time receptionist, to Loans Officer, to Manager of Lending, and was Retail Manager at First Nations Bank from 2015 to 2017. She then returned to Me-Dian Credit Union, as her passion is serving the Indigenous community in the North End of Winnipeg where she grew up.

A typical day:

Diane starts her day with quiet time to read and reflect, and says she wants each day to count and have purpose.

Something Diane says she loves about her current role is that each day is different, meeting different people and looking for solutions during her daily appointments with members. Credit requests, providing financial literacy, and helping people save money are things Diane says she loves.

Diane says she is usually the person troubleshooting difficult situations.

Diane loves training and mentoring lending staff and is a support person for other junior staff in the branch. She says she takes great pride in going the extra mile to help people find the right solutions every day.

Keys to success:

Diane says there are several contributing factors to her success over the years. Firstly, she says that lots of hard work, commitment and determination were needed.

She also loves learning new things and has always been curious. Diane says she is full of questions and considers herself a lifelong learner, which has opened many doors of opportunity throughout the years.

Diane has a passion for helping people and believes that building strong relationships and connections with people is a big contributing factor to her success, along with a love of bringing out the gold in people and making a difference in people's lives.